cc111 Privacy Policy

1. Introduction

cc111 ("we", "us", or "platform") operates a trusted mobile-first online casino and betting platform for users in Bangladesh. We respect the privacy of our users and are committed to protecting their personal information.

This Privacy Policy ("Policy") describes how cc111 collects your personal information, how that information is used and disclosed, what steps we take to protect your information, and what rights you have. By using our website or services, you are considered to have agreed to the terms of this Policy.

This Policy should be read together with our Terms and Conditions and Responsible Gaming policy. If you disagree with any part of this Policy, please refrain from using our platform.

2. What Information We Collect

We may collect information from you in various ways. The types of information collected are described in detail below:

2.1 Information You Provide Directly

• Name, date of birth, and national identity information (for identity verification)
• Email address and contact information
• Username and password provided when opening an account
• Financial information, such as: bKash, Nagad, Rocket, or Upay numbers (for processing transactions)
• Documents submitted for KYC (Know Your Customer) verification
• Information provided when contacting the support team

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type, operating system, and device information
• Log data relating to browsing time and activity on the site
• Information collected through cookies and similar tracking technologies
• Gaming activity history (bet amounts, game types, session duration)

2.3 Information Received from Third Parties

• Information from identity verification service providers
• Transaction confirmation information from payment gateway providers
• Risk assessment information from fraud prevention agencies

3. Purposes for Using Information

cc111 uses the information it collects for the legitimate purposes described below:

3.1 Operating and Improving Services

• Creating and managing your account
• Completing financial transactions including deposits and withdrawals
• Managing gaming services and bonus offers
• Identifying and resolving technical issues on the platform
• Improving service quality and developing new features

3.2 Meeting Legal and Regulatory Obligations

• Age verification: ensuring only those aged 21 or above are permitted to open an account
• Complying with Anti-Money Laundering (AML) policies
• Detecting and preventing fraud and illegal activity
• Submitting required reports to relevant authorities

3.3 Communication and Customer Support

• Sending important notifications and updates related to your account
• Providing customer support via live chat and email
• Sending responsible gaming information and alerts
• Sending relevant promotional offers with your consent

4. Data Storage and Security

cc111 adopts industry-standard technical and organisational measures to ensure the security of your personal information:

4.1 Technical Security

• All data transmission secured through SSL (Secure Socket Layer) encryption technology
• AES-256 encryption used for storing sensitive data
• Firewalls, intrusion detection systems, and regular security audits
• Payment information stored on separate, secured servers

4.2 Organisational Measures

• Only authorised personnel may access personal information
• Regular training for all staff on privacy and data protection
• Procedures for rapid response and user notification in the event of a data breach

4.3 Data Retention Period

We retain your personal information for as long as your account is active or as needed to provide services. Due to legal and regulatory obligations, certain information may need to be retained for a period prescribed by law even after an account is closed.

5. Disclosure of Information and Third Parties

cc111 does not sell or rent your personal information. However, information may be shared with third parties in the circumstances described below:

5.1 Service Provider Partners

• Payment processing: bKash, Nagad, Rocket, Upay — solely for completing transactions
• Identity verification agencies: for completing the KYC process
• Game software providers: for operating gaming services (examples: Pragmatic Play, Spribe, JILI)
• Technology infrastructure providers: for server and network services

All these partners are bound by confidentiality agreements with us and may use information only for specified purposes.

5.2 Disclosure of Information for Legal Purposes

We may be required to disclose information to legal authorities or regulatory bodies in the following circumstances:

• To comply with court orders or government directives
• To assist in investigating fraud, money laundering, or other illegal activity
• To protect the security and rights of cc111 or its users

6. Cookie Policy

The cc111 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

6.1 Types of Cookies We Use

• Essential Cookies: To ensure the basic functionality of the website, such as maintaining login sessions. These cookies cannot be disabled.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytics Cookies: Collect statistics for monitoring site usage and improving services.
• Security Cookies: Used to detect and prevent fraudulent activity.

6.2 Managing Cookies

You can disable or delete cookies from your browser settings. However, disabling essential cookies may cause some features of the platform to not work correctly.

7. Your Rights

cc111 respects your rights over your personal information. You have the following rights:

7.1 Right to Access Information

You may request at any time to know what type of information cc111 holds about you. Upon request, we will provide a copy of the information held.

7.2 Right to Correct Information

If the information held about you is incorrect or incomplete, you may request a correction. Contact our support team and we will take the necessary steps promptly.

7.3 Request to Delete Information

In certain circumstances you may request that your personal information be deleted. However, due to legal and regulatory obligations, some information may not be possible to delete before a specified period.

7.4 Right to Object to Processing

For marketing communications, you may withdraw your consent at any time and request that promotional messages stop being sent to you.

7.5 Right to Data Portability

You may request a copy of the information you have provided in a structured, commonly usable format.

8. Protection of Minors' Information

cc111 strictly does not permit any person under the age of 21 to open an account or use the platform. We follow an age verification process at registration and do not knowingly collect any personal information from minors.

If we are informed that information from a minor has been collected, we will immediately take steps to delete that information and close the relevant account.

9. International Data Transfers

cc111 is an international service provider. Your information may be processed or stored in countries where the same data protection laws as in Bangladesh do not apply. However, we ensure that any agreement with a third party includes adequate data protection terms.

By using our platform, you are consenting to such international transfers of information.

10. Policy Changes

cc111 may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

• Posting a notice on the platform
• Sending a message to your registered email address
• Updating the "Last Updated" date at the top of the page

Continuing to use the platform after a change is made will be considered acceptance of the revised policy. You are therefore advised to review this page regularly.

11. Responsible Gaming and Use of Information

cc111 is committed to promoting responsible gaming. Using data about your gaming activity, we can identify potentially problematic gaming patterns and provide the necessary support.

If you are concerned about your gaming habits, please visit our Responsible Gaming page. Our 24/7 support team is always ready to help you.

12. Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us: